Custom CNAME & Zero-Touch Let's Encrypt SSL
Connect any custom subdomain (support.yourcompany.com). DNS TXT token verification provisions auto-renewing SSL certificates with zero maintenance.
Zero Per-Seat Extortion • Flat-Rate Plans from $15/mo for 10 Agents
The White-Label Support Desk for
Modern SaaS & Agencies
Deliver customer support on your own domain (support.yourbrand.com) with custom SMTP, live chat widgets, and native AI Model Context Protocol (MCP) agents.
10–30 Seats Included
Bring Your Own SMTP
Native AI MCP Protocol
Supabase Hardened RLS
https://support.acmecorp.com (Custom CNAME & Auto SSL)
Live WebSocket Sync (< 30ms)
#TICKET-1048: SSO Handshake Setup
Priority: High
Sarah (Customer via Widget)
2m ago
"Hey! We are integrating your SSO widget on our staging site and getting CORS error."
AI Assistant (Native MCP)
Auto-Diagnosed
"Staging origin is missing from workspace allowlist. One-click resolution drafted."
Acme Corp Help Widget
100% White-Label
Ticket Status: In Progress
No "Powered by Nova" badge. Email updates sent via support@acmecorp.com.
Embed Size: ~35 KB
HMAC-SHA256 SSO
100%
White-Label Control
< 30ms
Realtime Latency
AES-256
Custom SMTP Sending
$1.50
Effective Seat / Mo
Features & Architecture
Everything You Need to Scale Support
Native AI MCP Server
Connect Claude Desktop and Cursor directly via Model Context Protocol to query tickets and draft replies.
Inbound Mailboxes
Unique workspace ingestion address with automatic parsing and email-to-ticket conversion.
Omnichannel Dispatch
Real-time alerts to Slack channels, Telegram groups, WhatsApp business, and webhooks.
Multi-Workspace Hub
Manage multiple client brand workspaces and separate teams from a single master login.
Zendesk / Intercom Savings Calculator
Calculate exact annual cash savings vs. legacy $89/agent/month per-seat tools.
20 AGENTS
3 (Standard $15)
10
20 (Pro $30)
30 (Pro+ $45)
• Zendesk estimate: $89 / agent / month
• Nova Desk: Pro ($30 / month flat)
Estimated Annual Savings
$21,000
You pay $21,360/yr on Zendesk vs. $360/yr on Nova Desk.
Flat-Rate Pricing
Simple, Transparent Plans
Every plan includes unlimited tickets, custom mailbox ingestion, and 3-day free trial.
10 AGENT SEATS
Standard
$15 / mo flat
~$1.50 per agent / month
- ✓ 10 Agent Seats Included
- ✓ Inbound Email-to-Ticket address
- ✓ Realtime Collaborative Inbox
- ✓ Embeddable Ticket Widget
- ✓ Slack & Telegram alerts
- ✓ Standard 24h SLA email support
★ Most Popular
20 AGENT SEATS
Pro Plan
$30 / mo flat
~$1.50 per agent / month
- ✓ 20 Agent Seats Included
- ✓ Custom CNAME Domain (support.brand.com)
- ✓ Bring Your Own SMTP (AES-256)
- ✓ HMAC-SHA256 Widget SSO
- ✓ Macros & SLA breach warnings
- ✓ Priority 8h SLA email support
30 AGENT SEATS
Pro+ Scale
$45 / mo flat
~$1.50 per agent / month
- ✓ 30 Agent Seats Included
- ✓ Native Model Context Protocol (MCP)
- ✓ Multi-Workspace Tenancy
- ✓ WhatsApp & Outbound Webhooks
- ✓ Custom CSS Portal Theming
- ✓ Dedicated 1h Critical SLA
How Nova Desk Compares
Side-by-side feature and cost breakdown against legacy help desks.
| Feature / Metric | Nova Desk Pro | Zendesk Suite | Intercom Pro | Help Scout Plus |
|---|---|---|---|---|
| 20 Agent Seats Cost | $30 / mo ($360/yr) | $1,780 / mo ($21,360/yr) | $1,980 / mo ($23,760/yr) | $1,000 / mo ($12,000/yr) |
| White-Label Custom CNAME | Included (Auto SSL) | Enterprise Add-on | Not Supported | Custom Domain Only |
| Bring Your Own SMTP | Included (AES-256) | DKIM Only | No (Intercom Shared) | DKIM Only |
| Native Model Context Protocol (MCP) | Included (Claude/Cursor) | No (Proprietary AI) | No (Fin Bot $0.99/res) | No |
| Widget Footprint Size | ~35 KB (Ultra-Light) | ~450 KB | ~650 KB | ~220 KB |
Frequently Asked Questions
How does the Custom CNAME & SSL setup work?
Add a CNAME record in your DNS (e.g. support.yourcompany.com) pointing to app.novodesk.cc with a verification TXT token. Let's Encrypt TLS certificates are automatically provisioned and renewed in the background with zero maintenance.
Can I bring my own SMTP server for outbound emails?
Yes. Connect any SMTP provider including Postmark, SendGrid, Amazon SES, or Google Workspace. Passwords and credentials are encrypted at rest with AES-256-GCM envelope encryption.
What is the Model Context Protocol (MCP) AI integration?
MCP is the open standard that connects AI assistants like Claude Desktop and Cursor directly to Nova Desk to query tickets, summarize conversations, and draft responses.
What happens after the 3-day free trial?
You can test all features risk-free for 3 days. Stripe will only charge your card once the trial concludes. You can cancel at any time directly from your billing dashboard with one click.
Take Full Ownership of Your Support Stack
10 to 30 seats. Zero per-seat taxation. Start your 3-day free trial in under 60 seconds.