Zero Per-Seat Taxation • Flat-Rate Infrastructure from $15/mo for 10 Agents

The White-Label Support Desk for
Modern SaaS & Agencies

Deliver customer support on your own custom domain with encrypted BYO-SMTP, live lightweight widgets, and native AI Model Context Protocol (MCP) agents.

Start 3-Day Free Trial Test Live Interactive Sandbox
10–30 Seats Included Bring Your Own SMTP (AES-256) Native AI MCP Protocol Supabase Hardened RLS
https://support.acmecorp.com (Custom CNAME & Auto SSL)
#TICKET-1048: SSO Handshake Setup Active Thread
Priority: High
Sarah Jenkins (Customer via Widget) 2m ago

"Hey! We are integrating your SSO widget on our staging site and getting CORS origin rejection."

AI Copilot (Native MCP) Auto-Diagnosed

"Staging origin is missing from workspace CORS allowlist. Recommended fix: Add staging.acmecorp.com in Settings → Customization."

💡 Press Enter or click Send to test real-time WebSocket fan-out
Customer Help Widget 100% White-Label
Ticket Status: In Progress Live
Support Agent: "Added staging domain to allowlist. Please verify!"

Zero "Powered by Nova" watermark. Outbound SMTP sent via support@yourbrand.com.

Embed Size: ~35 KB HMAC-SHA256 SSO
100%
White-Label Control
< 30ms
Realtime Latency
AES-256
Custom SMTP Sending
$1.50
Effective Seat / Mo
Features & Architecture

Everything You Need to Scale Support

Custom CNAME & Zero-Touch Let's Encrypt SSL

Connect any custom subdomain (support.yourcompany.com). DNS TXT token verification provisions auto-renewing SSL certificates with zero maintenance.

Native AI MCP Server

Connect Claude Desktop and Cursor directly via Model Context Protocol to query tickets, search conversation logs, and draft replies.

Inbound Mailboxes & SMTP

Encrypted BYO-SMTP (Postmark, SendGrid, SES) and dedicated workspace inbound ingestion addresses with auto email-to-ticket conversion.

Omnichannel Alerts

Real-time alerts to Slack channels, Microsoft Teams Adaptive Cards, Discord, Telegram, and HMAC signed webhooks.

Multi-Workspace Tenancy

Manage multiple client brand workspaces and separate teams with complete data isolation and unified billing.

Zendesk / Intercom Savings Calculator

Calculate exact annual cash savings vs. legacy $89/agent/month per-seat tools.

20 AGENTS
3 (Standard $15) 10 20 (Pro $30) 30 (Pro+ $45)
• Zendesk estimate: $89 / agent / month
• Nova Desk: Pro ($30 / month flat)
Estimated Annual Savings
$21,000
You pay $21,360/yr on Zendesk vs. $360/yr on Nova Desk.
Flat-Rate Pricing

Simple, Transparent Plans

Every plan includes unlimited tickets, custom mailbox ingestion, and 3-day free trial.

10 AGENT SEATS

Standard

$15 / mo flat
~$1.50 per agent / month
  • ✓ 10 Agent Seats Included
  • ✓ Inbound Email-to-Ticket address
  • ✓ Realtime Collaborative Inbox
  • ✓ Embeddable Ticket Widget
  • ✓ Slack & Telegram alerts
  • ✓ Standard 24h SLA email support
Start 3-Day Trial ($15)
★ Most Popular
20 AGENT SEATS

Pro Plan

$30 / mo flat
~$1.50 per agent / month
  • ✓ 20 Agent Seats Included
  • ✓ Custom CNAME Domain (support.brand.com)
  • ✓ Bring Your Own SMTP (AES-256)
  • ✓ HMAC-SHA256 Widget SSO
  • ✓ Macros & SLA breach warnings
  • ✓ Priority 8h SLA email support
Start 3-Day Free Trial ($30)
30 AGENT SEATS

Pro+ Scale

$45 / mo flat
~$1.50 per agent / month
  • ✓ 30 Agent Seats Included
  • ✓ Native Model Context Protocol (MCP)
  • ✓ Multi-Workspace Tenancy
  • ✓ WhatsApp & Outbound Webhooks
  • ✓ Custom CSS Portal Theming
  • ✓ Dedicated 1h Critical SLA
Start 3-Day Trial ($45)

How Nova Desk Compares

Side-by-side feature and cost breakdown against legacy help desks.

Feature / Metric Nova Desk Pro Zendesk Suite Intercom Pro Help Scout Plus
20 Agent Seats Cost $30 / mo ($360/yr) $1,780 / mo ($21,360/yr) $1,980 / mo ($23,760/yr) $1,000 / mo ($12,000/yr)
White-Label Custom CNAME Included (Auto SSL) Enterprise Add-on Not Supported Custom Domain Only
Bring Your Own SMTP Included (AES-256) DKIM Only No (Shared IP) DKIM Only
Native Model Context Protocol (MCP) Included (Claude/Cursor) No (Proprietary AI) No (Fin Bot $0.99/res) No
Widget Footprint Size ~35 KB (Ultra-Light) ~450 KB ~650 KB ~220 KB

Frequently Asked Questions

How does the Custom CNAME & SSL setup work?

Add a CNAME record in your DNS (e.g. support.yourcompany.com) pointing to app.novodesk.cc with a verification TXT token. Let's Encrypt TLS certificates are automatically provisioned and renewed in the background with zero maintenance.

Can I bring my own SMTP server for outbound emails?

Yes. Connect any SMTP provider including Postmark, SendGrid, Amazon SES, or Google Workspace. Passwords and credentials are encrypted at rest with AES-256-GCM envelope encryption.

What is the Model Context Protocol (MCP) AI integration?

MCP is the open standard that connects AI assistants like Claude Desktop and Cursor directly to Nova Desk to query tickets, summarize conversations, and draft responses.

What happens after the 3-day free trial?

You can test all features risk-free for 3 days. Stripe will only charge your card once the trial concludes. You can cancel at any time directly from your billing dashboard with one click.

Take Full Ownership of Your Support Stack

10 to 30 seats. Zero per-seat taxation. Start your 3-day free trial in under 60 seconds.

START 3-DAY FREE TRIAL NOW